Customer Comments

It means a lot to us when people take the time to tell us we do indeed get it right. As a small family business every customer is important no matter how big or small the order. Thank you so much in advance for your comments.

 

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135 thoughts on “Customer Comments

  1. Excellent service as usual. Flies delivered next day, ready for the weekend.

  2. Great service ,thank you for your help. Looking forward to placing more orders with you. Tommy Hyland

  3. Please place the Customer Login at the top of the webpage as other company websites do. Took me ages looking for it (lost down LH margin ?).

  4. BLACK KLINKHAMMER 8ib 4oz
    BLACK WAGGLE TAIL 2IB 8 2IB 13OZ

    YOUR FLIES CAUGHT FISH

  5. FAST SERVICE EXCELLENT FLYS CANT WAIT TO USE THEM WILL LET YOU KNOW IF THEY PRODUCE

  6. Received my comprehensive order of Trout flies and although I have mastered tying a few myself , I am amazed at the quality . Especially pleased with the Damsel Dragons ( Teal , Blue , Olive and Green ) . Excellent value and superbly crafted . Thank you !
    Dick Yarnold .

  7. Excellent service and very pleased with my items. Will defiantly use you again. Thank you very much.

  8. Great service. Husband ordered his supply of Klinkhammer’s and Mayflies. Wonderful value for very good flies. And very fast service.

  9. I ordered flys yesterday,got them this morning!
    What fantastic service once again,you never let me down.
    Superb quality and prices.
    First class,5* once again.
    Can not praise you enough.
    Many thanks.

  10. Ordered yesterday received today very pleased flys very good very pleased

  11. First class service as usual. Ordered 3pm Wednesday and received 9am next morning. All the flies excellent quality. Thank you for the free flies.

  12. Couldn’t believe postman turned up with my order the morning after I placed the order brilliant service , nicely packaged and flies look great , the box that the flies came with nice and compact and seems to be good quality excellent value very pleased with the order and the service thank you

  13. just to drop you a line about a day out i had at Graigclwyd springs recently! I had been given a box of Buzzers for my birthday bought from you by my son and i decided to try them out! My 4th fish weighed in at 15lb 1oz!! great flies, well tied and obviously do the business.Been using you since with all my fly gear.

  14. “Hi, I just thought I’d let you know that I used these Shrimp flies in a 1.5 hour session at Grafham on Sunday 2nd Aug. I fished them in a team with size 10 on point, 8 on middle dropper and 6 on top dropper.
    I caught 2 Rainbow Trout. 1 x 3lb and 1 x 3.5lb on the point size 10 fly and I missed several takes.
    These flies definitely work and will be used again.
    Many thanks. Geoff

  15. Ordered Tuesday evening, dispatched Wednesday, received today Thursday. You can’t get any better than that.
    The usual high standard of service and excellent standard of flies.
    Please pass on my sincere thanks to all concerned in processing, picking and packing of the orders.
    All the best.
    Stuart.

  16. Would you please pass on to all concerned my sincere thanks for all the orders I have received from you in the past months.

    The quality of the flies is brilliant and great value, the packing and delivery of the orders is excellent.

    Many thanks for your excellent service.

    Stuart
    Staffs.

  17. This is one of the best fly dealers i have ever had the pleasure to deal with,there is never any problems with orders and they are always more than happy to help.I cannot recommend this company enough. Very well priced and a fantastic delivery service.

  18. Ordered a good selection of trout flies (63 in number) on Wednesday 22nd April at 1206hrs which took me just into the over £20 so postage free. Arrived in post on Thursday 23rd April ready for me to use on Friday. Used a ‘cats whisker’ on a reservoir in Devon and had 5 in the bag within 2hrs. Now that’s what I call a result!
    Great service delivery and quality trout flies at a great price..

  19. Ordered Flies on 13th April. Lovely selection of flies as ordered arrived in Ireland two days on later on 15th April.
    Brilliant service.

  20. Have placed several orders with you. Placed one yesterday came today excellent.
    Guess you know I will be coming to you for future orders

  21. First class flies and delivery and the trout have already started sampling them!

    Many thanks.

  22. Very quick delivery, good flies and good price! Will use again and will recommend to others, many thanks, dave

  23. Flies arrived very quickly and at a great price will recommend and use this company again in future

  24. i don’t usually leave feedback but the speed and quality of the service and flies is outstanding. i have no hesitation in recommending your firm .i have bought loads of flies online and your firm is easily the best.

    simon

  25. i bought an order of flies that were delivered on time and they were good quality, and a very reasonable price. i have had 4 visits to brenig reservior in north wales over the last 4 weeks and used the white zonker boobys to very good effect using them on an intermediate fly line retrieving as soon as the line hits the water, muddler style,the fish chase them and nip the tail just keep retrieving and they will get it in the end. 4 visits 24 fish, only problem, the flies dont last long because they are getting battered, who cares! great fun, thanks very much ordered another load of flies

  26. I have been using troutflies uk for a couple of years now and always found the flies provided first class in fact I can even say that my catch rate has improved markedly since changing supplier.

  27. Thank you for all your help and going the extra mile, its not easy to get good customer service these days

  28. Dear “Troutflies UK”,

    The flies arrived this morning, less than 20 hours from ordering on line. Brilliant service, well done.
    I’m happy for you to use this as a quote on any advertising.

    Cheers
    John

  29. This website is the ultimate site for fly choice/price/quality and information on all the flies available from troutflies.co.uk.
    Highly recommended.

  30. First order of flies arrived today in Ireland. Good quality and a very good price and reasonable postage costs. I’ll certainly be using troutflies.co.UK to stock up again.

  31. Everything I buy from your firm is first class the service brilliant

  32. Thanks for the speediest order ,I found it hard to believe that the goods arrived next day.Also I was very pleased with the quality of fly presentations,next to see if the fish like them ,I will let you know soon.regards colin

  33. Bought a selection box of flies to try the company out and I can say every fly was tied beautifly and presented in a little fly box, I just reordered more flies today when I got home the trout fishery I go to. I would recommend your company to anyone.
    Top quality flies at cheap prices I will make another purchase soon when our rivers ( Northern Ireland ) are ready to fish.

  34. Discovered website by ‘accident’ – have ordered three times this week – shows how disorganized I am – but the service was excellent.

    Ordering was very clear and easy, service was excellent – received all items next day and prices very keen.

    Have no hesitation in recommending

  35. Ordered my flies & leaders 9-30 a.m. yesterday, rang through to change the order as I’d ordered a wrong product, you were very helpful, goods delivered today at 10 a.m. first class post.
    First class service and products as always !

    Stefan

  36. I went to order some more flies from you and realised I had forgotten my password. I obviously can’t create a new one using my existing email address. I couldn’t find a way to do so on your website.

    Help would be appreciated. And while I’m here I would like to be able to order three packs of six Olive Green Montanas at £1 per pack.

    Thank you for your brilliant service. Really great products, unbeatable service and prices.

    Many thanks,

    Bertie Cox

    Hi Bertie, Hopefully we solved your issues on email.

    Tight Lines !

  37. Thank you very much for the great quality flies and the best delivery I have ever had!!! I will defiantly use your services again.
    Thanks again
    Kieran

  38. Happy New Year Troutflies, Thanks for the great service last year. looking forward to 2014 and loads of fishing!

  39. Just wanted to say thank you for the fast delivery of my flies. Great service

    Paul

  40. Well Done Trout Flies UK, Love the website really easy to use. ALways get them the next day and flies are Ace

  41. Thank you for all your help with my order,my Husband will be very happy at Christmas. Its a change to have such patient and helpful people with not a call centre in sight!

  42. Just wanted to say thanks for fastest delivery ever. Really pleased with my purchases as always.
    Paul

  43. Comments: Alright,

    Just a quick email to say your company and service is spot on. I placed an order from you guys a few weeks ago and everything was spot on.

    Thanks!

  44. Took delivery of some of your flash back hares ears and fished one for the first time on Thursday at Ladybower on an intermediate line. It had been in the water less than two minutes when a good sized rainbow took it and gave me a satisfying fight. The fish will live to fight another day and, though a little battered, so will the fly! Many thanks.

  45. Comments: I would just like to say ‘thank you very much’ to troutflies.uk!
    I placed an order early hours of Thursday morning and received my package on Friday, barely little more than 24hrs later.
    Thank you for a prompt, efficient and reasonably priced service.
    I will order from troutflies.uk again, just as soon as I get out and get my new purchases wet!
    Thanks again.
    Craig, Essex.

    Please feel free to use this comment as you wish.

  46. I thank you for a very excellent and speedy service as always David

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