Terms & Conditions
Orders can be made in the following ways:
· Online using the shopping basket using a Mastercard, Visa or Switch card via our secure server. Paypal is now accepted
· By Post, cheque or postal order made payable to Troutflies.
· Customers from outside the UK can pay by International Money Order in Pounds Sterling.
· By telephone or fax.
If you need any advice before purchasing then please telephone, fax or e-mail us and we will do our utmost to help you.
Please remember to give your full name and address to ensure there is no delay in dispatching the goods. This must be the same as the cardholder for security reasons.
Items are priced accordingly, special offers will be clearly detailed on our product pages
All our flies are held in stock. If they do become out of stock the item will not add to your basket. Fly Tying materials are often ordered in for you and may take slightly longer for dispatch, if you do have an urgent order requiring next day delivery follow your order through with an email and we will advise you if it is possible.
We endeavour to dispatch goods on the day the order is received. If any particular item is temporarily out of stock we will place it on back order and send it on to you as soon as it is received unless you notify us that you no longer want the item.
4. Shipping Charges
Order Value up to £5.00 - £1.50
Order Value £5.00 to £20.00 - 1.25p
Orders over £20.00 - FREE
Any Value Order - Europe - £1.95
- Non-European - £4.25
The customer is responsible for payment of any local taxes or duties levied. All our Invoices are inclusive of VAT. The registration number is 129 7648 73
6. Returns Policy
Customers have the right to cancel an order within seven days of placing the order, or within seven days of receipt of the goods (whichever is the longer). Customers cancelling their orders will have their payment refunded in full - minus shipping costs - within seven days of the company's receipt of the returned goods.
Contact us by one of the methods below stating the nature of the problem and we will issue you with a returns number to ensure you are refunded or have your goods replaced.
By e-mail to firstname.lastname@example.org
Or by telephone 01524 850575
Or in writing to:
Troutflies UK Ltd
69 Norton Road
I am organising a charity event, can I get a donation?
We were receiving many requests for charity donations and were unfortunately unable to meet them all. We are now making an annual single monetary donation to charity and will not be able to fulfil any donation requests. For 2016 we have donated to Cancer Research
Shopping Basket Emptying
Our website is designed to run as fast as possible so to ensure an efficient service your shopping basket will empty after 1 hour of shopping. If we were to hold all items in all guest baskets it may slow down our website. To avoid this from happening simply log into your account before you start adding to your basket, this will save all items in your basket until you are ready to check out.