Terms And Conditions Of Use


TERMS AND CONDITIONS OF SALE

1. Orders

Orders can be made in the following ways:

        Online using the shopping basket using a Mastercard, Visa or Switch card via our secure server. Paypal is now accepted

        By Post, cheque or postal order made payable to Troutflies.

         Customers from outside the UK can pay by International Money Order in Pounds Sterling.

        By telephone or fax.

If you need any advice before purchasing then please telephone, fax or e-mail us and we will do our utmost to help you.

Please remember to give your full name and address to ensure there is no delay in dispatching the goods. This must be the same as the cardholder for security reasons.



2. Prices

Items are priced accordingly, special offers will be clearly detailed on our product pages


3. Delivery

All our flies are held in stock. If they do become out of stock the item will not add to your basket. Fly Tying materials are often ordered in for you and may take slightly longer for dispatch, if you do have an urgent order requiring next day delivery follow your order through with an email and we will advise you if it is possible.

We endeavour to dispatch goods on the day the order is received. If any particular item is temporarily out of stock we will place it on back order and send it on to you  as soon as it is received unless you notify us that you no longer want the item.


4. Shipping Charges


Order Value up to £5.00 - £1.50

Order Value £5.00 to £20.00 - 1.25p

Orders over £20.00 - FREE

International
Any Value Order - Europe - £1.95
                      - Non European - £4.25


5. Taxes

The customer is responsible for payment of any local taxes or duties levied. All our Invoices are inclusive of VAT. The registration number is 129 7648 73


6. Returns Policy

 

Customers have the right to cancel an order within seven days of placing the order, or within seven days of receipt of the goods (whichever is the longer). Customers canceling their orders will have their payment refunded in full - minus shipping costs - within seven days of the company's receipt of the returned goods.

Contact us by one of the methods below stating the nature of the
problem and we will issue you with a returns number to ensure you are refunded or have your goods replaced.

By e-mail to info@troutflies.co.uk

Or by telephone 01524 935331

Or in writing to:

Troutflies UK Ltd
69 Norton Road

Heysham

Lancs
LA3 1PF
Cookies

 

What are Cookies?

Troutflies Uk Ltd places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behavior.

By using and browsing the Troutflies UK website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

 

Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website. 

 

What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.  If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.