It means a lot to us when people take the time to tell us we do indeed get it right. As a small family business every customer is important no matter how big or small the order. Thank you so much in advance for your comments.
135 thoughts on “Customer Comments”
Leave a Reply
You must be logged in to post a comment.
Just had a delivery of marabou muddle minnow truot flys exalant quality will order all mine from here from now on great flys great service well done guys
Order arrived very quickly as usual and very happy with flies. I love the Troutflies Slimline fly boxes (I have 5 now) but in the last order the box had a broken catch. I emailed Troutflies and the box was replaced the next day without question. (Thanks, Becky!). I will definitely order again, and will recommend to others.
Kind Regards, Mike.
Troutflies UK what a great company to deal with very friendly helpful and keep you well informed.
Love the quality of the flies and all the fishing accessories.
Place an order at 15:00 on Thursday and was with me 10 am the next day can’t ask for better then that. can’t fault them at all.
Nice to be able to support a small. family run business that are doing fantastic job and providing quality products at great prices.
Will definitely be buying from them again without a doubt can’t recommend enough ?
Great service at a good price. As someone who is new to fly fishing not sure what I need to buy but the few I’ve bought and used have worked.
My last order was placed at 14:50 on a Friday afternoon and it arrived next day at approx 10:30
Absolutely fantastic company. A huge selection of products which aren’t widely available elsewhere, but also stocking all of the classic flies that have fished well for decades!
Insane 1 day delivery time (which was also free on my £20+ order!)
Should any stock problems arise, this competently staffed company will substitute any non-stock items for more expensive, upgraded counterparts!
Thanks Troutflies UK, I’ll be spreading the word!
Pleasantly surprised with my first order from troutflies.co.uk. The flies themselves are fabulous and the service was fantastic. One of the items ordered was out of stock so was upgraded at no extra cost to myself after a quick call from one of the staff. Delivery was also exceptionally quick. Ordered late Thursday night, arrived Saturday morning. Couldn’t be happier! Thanks
I am just waiting to receive my order before I give a full review of my experience but really, up to now, I can’t see it being anything than a good one.
Again great service and products from Troutflies uk, thanks Annie for packing my order so well. Hope you all keep safe regards john
been dealing with troutflies uk quite a lot recently service is second to non . items bought are great quality at great prices. would not use anyone else. very pleased.
As usual. Ordered one day in the letter box the next. A great team at troutflies.co.uk they will always go that extra mile to keep customers happy.
Thank you Trout Flies for a first class service my orders were dealt with professionally and quick Cheers ? ps thank you for the discount voucher will be using it soon
Fantastic service from the trout fly team in these trying times.
The quality of the flies and fly boxes are defiantly in a class of there own.
Like other people who purchased flies. I order one day and was fishing and catching trout the next.
Now thats what I call service.
Stay Safe Team and thank again.
From one every happy Scottish angler
It is very rare in this cutthroat world to find a genuine 100% friendly company but I have found it here nothing is to much trouble the Girls are friendly knowledgeable and if you ask a question they always do their best to answer it. I have just bought some of their trout flies line and if it casts as good as it looks I will be a very happy man and at a great price to ! Keep up the good work girls I won’t be buying anywhere else Ron Ruggins
Hi team troutflies,
Thank you for the great service very quick and excellent quality of flies will be buying again.
Staff are very helpful and provide excellent service, the quality of the goods are excellent and great value for money, especially the flies. I have re-stocked my fly boxes (also from Troutflies) with a variety of flies, especially the jig flies which have performed well here in Portugal, highly recommended.
Keep up the great work.
Tight lines.
Hi team troutflies.
Just want to thank you on your excellent service ,great flies and at a great price have recommended you to a few of my friends who I hope will place a order with you. special thanks to dan tight lines everyone.
Great items and arrived quickly 2 days. Can’t wait to use them.
Hiya, just had to let you know that I have bought Trout flies from many sellers and felt I needed to let you know that your company is one of the best. You are professional and efficient with orders complete and arriving on time, I recently received Brown beetles instead of the black ones I ordered, your response to this error was speedy and smooth. A pleasure to do business with compared to some of your competitors. Keep up the good work. Also your prices are very competitive and the flies tied to a very high standard.
Thank you troutflies my order came this morning much appreciated
Great value and a superb service can not fault trout flies .co. UK customer service second to none …. ordered many times with no problems it’s a shame other company’s carnt follow this great service …….. ken
great flies,great service ordered on friday10thnovember delivered Saturday will be ordering again
Just recieved my order in full after two days .This is great customer service which i am sure many would like to achieve,But cannot acheieve,Well done.Regards Tom.
Thank you Adam 🙂 What lovely comments!
Tight Lines!
Annie
As a keen and new angler of only a few months (weekly) experience, buying flies seemed a little daunting. Right from the informative and thoughtfully written website to the excellent customer service, Troutflies.co.uk have been exemplary. The flies arrived promptly, are beautifully made and well priced. Annie in customer service was very helpful and really took the time to
make sure that I was helped, and my questions were answered in a friendly, timely and thoughtful manner. I will definitely be back, and recommending you on my weekly trips to Blithfield!
Septembers edition of Trout & Salmon has some new flies which are not available on the current market. Title: The clues at your feet – pages 35 to 38.
An Emerger (DHE), Fussy Dun, Fussy Spinner, DHE Spinner.
Are you able to make these if I was ordering 5 of each to start with?
Thanks
I ordered a few bits mid afternoon.
They were through my postbox next afternoon!
Brilliant service!
Charles can you change your email address in your account on the website, i will do it on the mailing list for you
This is a great company who offer great products (especially the epoxy buzzers) and great delivery service. They also keep you updated with their email service.Thank you.
Chas…
Just received my order and I was very impressed with the quality of the flies. Will definitely use again.
I just wanted to tell you how great your customer service was. I have left a review through Amazon.
I ordered last Thursday afternoon, delivery was Friday morning – amazing.
Flies were good quality and good value for money.
I will happily use you again and recommend you to anyone.
Thank you Trout Flies for my order. As usual excellent service, received next day. Keep those brilliant Facebook offers coming.
To everyone at Trout Flies. Have a Merry Christmas and a prosperous new year.
Best regards. Stuart.
Great service
Lovely flys and boxes
Well impressed
My order arrived next day,Very good service,Good quality,Great price.
Yet again brilliant service even for a small order. Order placed 11.45am delivered next day 9.45pm. Thank you!
Placed order 1230pm. Goods delivered next day 0910 excellent